What are the similarities and differences of reengineering and TQM?
Michael Hammer argues that the two concepts are compatible and actually complement each other. Both concepts have the same focus – customer satisfaction….Similarity and Difference Between Reengineering and Total Quality Management.
| Similarities | Reengineering (BPRE) | TQM (CPI) |
|---|---|---|
| Behavioural change | Significant | Significant |
What are the key principles of TQM?
8 principles of Total Quality Management
- Customer focus.
- Total employee commitment.
- Process approach.
- Integrated system.
- Strategic and systematic approach.
- Continual improvement.
- Fact-based decision-making.
- Communications.
What are the tools of TQM?
TQM Tools
- Pareto Principle.
- Scatter Plots.
- Control Charts.
- Flow Charts.
- Cause and Effect , Fishbone, Ishikawa Diagram.
- Histogram or Bar Graph.
- Check Lists.
- Check Sheets.
What is the basic objective of problem analysis?
Problem analysis technique is used to examine all the factors and elements that hinder an organizational entity from achieving its objectives. The purpose of problem analysis is to reduce these constraints to the core problems so that they may be understand and resolved at the root cause.
Which tool is used to narrow down the list of potential causes?
A – Analyze Phase: Analyse the data to understand the Voice of the Customer to evaluate why the problem is occurring and what the potential root cause(s) of the defects are. At this stage, the focus is to narrow down the many ‘X’s’ (or causes) to the vital few. Typical tools to use: Histogram
What is BPR in TQM?
Business Process Reengineering (BPR) and Total Quality Management (TQM) Quality management, often referred to as TQM or continuous improvement, means programs and initiatives, which emphasize incremental improvement in work processes, and outputs over an open-ended period of time.
What is the difference between TQM and reengineering?
TQM is oriented on the existing processes, while the old processes are conducted in a new way. Reengineering mostly leads to the changes in organizational structure, while TQM is directed towards the improvement of performances within the existing organization.
What is TQM and its advantages?
Elimination of defects and waste. Reduced costs and better cost management. Higher profitability. Improved customer focus and satisfaction. Increased customer loyalty and retention.
What is TQM explain?
A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
What is a causal factors root cause analysis?
Causal Factor: A mistake, error, or failure that directly leads to. (or causes) an Incident (the circle on the SnapCharT®) or. fails to mitigate the consequences of the original error.
What are the common characteristics of BPR and TQM?
TQM is concerned about improving productivity through quality improvements while BPR is about making process improvements through radical redesign and use of advanced technologies. TQM is focusing on continuous improvements while BPR is concerned about product innovations
What is importance of TQM?
Use TQM to Improve Customer Satisfaction A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Customers are almost always satisfied when their expectations are met