Get in Touch With Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or just want to share feedback? This page explains how to reach US Online Casinos and what kind of enquiries we can help with.
How to Get in Touch
The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days. Telling us upfront what your message is about — a correction, a general question, a partnership enquiry — helps us get it to the right person faster.
We do not currently offer live chat or phone support for site visitors. This is an independent research and comparison site, not a casino operator, so any questions about a specific account, deposit, or withdrawal need to go directly to that casino's own customer support team, not to us.
What We Can Help With
- Questions about our reviews — If something in one of our write-ups on Best Non GamStop Casinos 2026 or our best payout online casino rankings is unclear, ask and we will explain how we reached that conclusion.
- Corrections — Bonus terms, wagering requirements, and payout speeds at licensed operators change over time. If you notice information on our site that looks out of date, we want to know so we can review it.
- Content suggestions — If there is a topic around online casinos, payment methods, or responsible gambling you would like us to cover, feel free to suggest it.
- Partnership or editorial enquiries — If you represent a licensed casino operator or an organisation with a relevant editorial interest, introduce yourself and outline what you have in mind.
- Responsible gambling support — If you or someone you know is struggling with gambling, let us know in your message and we will point you toward appropriate helplines and self-exclusion resources.
What We Cannot Help With
Because we are a comparison and research site rather than a casino, there are some things outside what we can do:
- We cannot access, verify, or make changes to your account at any casino listed on our site.
- We cannot process deposits, withdrawals, or bonus claims — these go through the casino directly.
- We cannot guarantee outcomes, resolve disputes with an operator, or override a casino's own terms and conditions.
- We cannot verify a casino's licensing status on your behalf in real time — always check the operator's own site for current, state-specific licensing details before you sign up.
If your enquiry concerns a live dispute over a bonus, a delayed withdrawal, or account verification, contact the casino's own support team first, since they hold your account details and transaction history. If a US-licensed operator is unresponsive, many state gaming regulators also accept player complaints.
What Happens After You Send a Message
Every message is read by a person, not a bot. We aim to reply within two working days, though this can take a little longer during busier periods. If your enquiry needs input from more than one member of the team — for example, a correction that touches on bonus terms or payment methods — it may take slightly longer to give you a complete answer.
Our Approach to Accuracy
Rankings on this site are based on published bonus terms, editorial research, and publicly available information about licensing and game offerings. We do not accept payment in exchange for a better ranking position. If you believe something we have published is inaccurate, out of date, or misleading, please tell us — reader feedback is one of the ways we keep our research current.
We would also remind anyone contacting us about a specific casino experience that gambling outcomes are never guaranteed, and that responsible play — setting deposit and time limits, and stopping if it stops being enjoyable — matters more than any single review or bonus offer.
Thank you for taking the time to reach out. We look forward to hearing from you.